Daad Salhab
King Fahad Medical City, Saudi Arabia
Title: Patients’ experience goes beyond satisfaction and “making patients happy
Biography
Biography: Daad Salhab
Abstract
Patient experience focuses on patient-centered care and improves patient outcomes. This presentation reviews the literature on the association between patient experiences and other measures of health care quality. Research indicates that better patient care experiences are associated with higher levels of adherence to recommended prevention and treatment processes, better clinical outcomes, better patient safety within hospitals, and less health care utilization.
A survey and focus group to measure patients’ experiences with staff practice, related to the administration of medication and chemotherapy through portocath®, was conducted in the Pediatric Oncology Unit at king Fahad Medical City from January to September 2009.
The study findings showed modest patient engagement due to language barrier as well as a lack of patient educational materials related to portacath®.
To improve patient experience, the decision was made to initiate a performance improvement project. This entailed the development of educational material in Arabic and English versions related to the safe use of portacath.
The hero in this booklet was a previous patient who described her own experience whilst hospitalized. The booklet was presented in the form of a story and aimed at enhancing the daily, safe use of the PortaCath and favorably influencing the patient experience.